Replacing Durable Medical Equipment and Assistive Technologies After Harvey

Shared on behalf of the Mayor’s Office for People with Disabilities

Impacted by Harvey and Need Durable Medical Equipment (DME) or Assistive Technology (AT)?

Organizations working with individuals who need durable medical equipment (DME)/assistive technology (AT) or if you have DME/AT to offer, please sign your organization up in Portlight’s Portal to receive/donate equipment:

Individuals who need DME, manual wheelchairs, walkers, canes, catheters, or diapers can pick these up from the West Gray Multiservice Center at 1475 West Gray, Houston, TX 77019. Items will be distributed 10:00 am to 4:00 pm through September 30th.

Resources for specific durable medical equipment and assistive technology needs due to Harvey:

  • Need a communication device (AAC/SGD)? Make a request though United States Society for Augmentative and Alternative Communication (USSACC) (log-in required)
  • Need your power wheelchair fixed or replaced? Call the power chair hotline provided by Pride Mobility and Quantum Rehab at (800) 800-4258.
  • Need Autism-related equipment?If you are an individual with Autism or the family member of someone with Autism and have been impacted by Harvey, please complete the form found here:

Here are some of the many additional resources that can help replace or repair equipment that was lost or damaged during Hurricane Harvey

If you do not know the name of a health plan, or do not have the health plan’s number available, contact the HHSC managed care helpline to get the survivor’s health plan information at (800) 566-8989.

Durable Medical Equipment Providers

Durable medical equipment providers can work with Harvey survivors to replace or repair lost or damaged equipment.  Below is a list of some of the durable medical equipment providers in the Houston region and their local contact numbers.

  • Great American Mobility: (832) 445-0956
  • National Seating and Mobility: (713) 791-9080
  • Nu Motion: (713) 791-1011
  • Travis Medical Supply: (713) 468-0696

Guidance on Emergency Durable Medical Equipment Replacement

The Centers for Medicare and Medicaid Services has issued a blanket waiver to suppliers of Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) where DMEPOS is lost, destroyed, irreparably damaged, or otherwise rendered unusable. Under this waiver, the face-to-face requirement, a new physician’s order, and new medical necessity documentation are not required for replacement.

Suppliers must still include a narrative description on the claim explaining the reason why the equipment must be replaced and are reminded to maintain documentation indicating that the DMEPOS was lost, destroyed, irreparably damaged or otherwise rendered unusable because of the hurricane. For more information, visit:

Local Durable Medical Equipment Network

The Houston area is home to several non-profits who work to fill durable medical equipment needs, and who have worked together to support Houstonians during Harvey. These organizations are: